Help & support
Answers to the questions we get most — and a way to reach a person.
Quick answers
How long will my order take?
You choose the printing time when you set the product up — the price updates as you choose. Those are working days, counted from the moment your artwork is approved, and delivery time is on top. Same-day printing is available on many products if you order before 12 PM.
What files can I send?
A print-ready PDF is best. We also take PDF, AI, EPS, PSD, PNG, JPG, JPEG, SVG and a few others, up to 100 MB. Set your file up at the right size with bleed — we have a free template for nearly every product.
Will you check my file before printing?
Yes, every time, and it is free. The moment you upload, we check the size, the bleed, the resolution and the colour mode, and tell you in plain words if something will not print well. Nothing goes on the press until the artwork is right.
I do not have a design. Can you make one?
Yes. Choose "We'll design it for you" on the artwork step — it is $75.00 per product. Tell us what it should say and look like, we create it, and you approve it before anything is printed.
How do I pay?
Place the order and we send you a secure payment link. If you are collecting your order you can also choose to pay at pickup. We never see or store your card details.
Can I change or cancel an order?
Message us straight away with your order number. If the job has not gone to print yet we can usually change or cancel it. Once it is printing we cannot stop it.
Can I collect my order?
Yes. Choose Local pickup at checkout — it is free — and collect from 8834 Reseda Blvd, Northridge, CA 91324, open Mon–Fri 9 AM–6 PM, Sat 10 AM–3 PM. Open in Maps. We message you the moment it is printed and ready, so please wait for that before coming over.
How do I see where my order is?
Use Track an order with your order number and the email you used. If you made an account, everything is in My orders, with the progress and the full history.
Something is wrong with my order.
Tell us below with your order number and a photo if you have one. If we got it wrong we reprint it — we would rather fix it than argue about it.
Do you print anything that is not on the site?
Usually yes. Describe what you need in the form below, or use the quote form on the product list, and we will price it for you.
Still stuck? Message the support desk
We answer by email, usually the same working day. Add your order number if you have one and we can look it up straight away.